Return Policy

At PurrFlow, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation email)

Items that are damaged due to misuse, or that are missing parts not due to our error, may not be eligible for a full refund.

How to Request a Return

To initiate a return, please contact us with your order number and reason for return. We will respond within 1–3 business days with instructions on how to proceed.

Please do not send your item back without first contacting us, as we may not be able to process your return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account and contact your payment provider, as processing times can vary. If you've done this and still have not received your refund, please contact us and we'll investigate further.

Exchanges

If you received a defective or damaged item, we will gladly replace it at no extra cost. Please contact us with photos of the damage and your order number, and we'll arrange a replacement as quickly as possible.

Non-Returnable Items

• Items returned more than 30 days after delivery
• Items that have been used or are not in original condition
• Items damaged due to misuse or improper handling

Contact Us

If you have any questions about our return policy, please don't hesitate to get in touch. We're committed to making things right. 🐾